The update from version v1.x to v2.x is not possible due to changes in the base structure, this case will not happen again, to update between these versions contact support and they will tell you how to update.
Updated to laravel 8.
Migrated from Bootstrap to Tailwind Css.
Removed JQuery dependency.
Changed default user image to gravatar.
Migrated from JWT to Laravel Sanctum.
New modern interface.
New incident details page.
New component calendar with incident list in last 90 days.